Complaint Policy

Effective Date: May 23, 2024

1. Introduction

At GuruGoneWild, we are committed to providing high-quality services and ensuring customer satisfaction. If you are not satisfied with any aspect of our service, we encourage you to let us know so that we can address your concerns promptly and effectively. This Complaint Policy outlines our procedures for handling complaints from clients.

2. Purpose

The purpose of this policy is to provide a clear and fair process for clients to raise complaints, ensure that complaints are handled in a consistent and timely manner, and help us improve our services by addressing the issues raised.

3. Scope

This policy applies to all complaints received from clients regarding our services, employees, or any other aspect of our operations.

4. Definition of a Complaint

A complaint is any expression of dissatisfaction, whether oral or written, about the service, actions, or lack of action by GuruGoneWild and its staff.

5. How to Make a Complaint

5.1 In Writing You can submit your complaint in writing to our office. Please include as much detail as possible, including your name, contact information, the nature of your complaint, and any relevant documentation.

Email: greggeniis@gmail.com

5.2 By Phone You can also contact us by phone to make a complaint. Our customer service team will take down the details of your complaint and ensure it is recorded and escalated as necessary.

Phone: +1 (770) 897-6107

6. Complaint Handling Procedure

6.1 Acknowledgment We will acknowledge receipt of your complaint within [X] business days of receiving it. This acknowledgment will include the name and contact details of the person handling your complaint.

6.2 Investigation We will investigate your complaint thoroughly and impartially. This may involve reviewing relevant documents, interviewing staff, and, if necessary, contacting you for additional information.

6.3 Resolution We aim to resolve complaints within [X] business days. If we need more time, we will keep you informed of the progress and provide an estimated resolution date.

6.4 Response Once your complaint has been investigated, we will provide you with a detailed response, which will include the outcome of the investigation and any actions we have taken or will take to address your concerns.

7. Escalation

If you are not satisfied with the resolution of your complaint, you can escalate the matter to a higher authority within our company. Please contact:

Harold Knight
Email: greggeniis@gmail.com
Phone: +1 (770) 897-6107

8. Record Keeping

We will keep a record of all complaints received, including details of how they were handled and resolved. These records will be retained for [X] years and will be used to identify trends and areas for improvement.

9. Confidentiality

All complaints will be handled in strict confidence. Only those directly involved in resolving the complaint or responsible for oversight will have access to the details of the complaint.

10. Continuous Improvement

We review our complaint handling process regularly to ensure it is effective and responsive to our clients' needs. Feedback from complaints will be used to improve our services and prevent similar issues from occurring in the future.

11. Contact Us

If you have any questions about this Complaint Policy, please contact us at:

Harold Knight
Email: greggeniis@gmail.com
Phone: +1 (770) 897-6107